Frequently Asked Questions

Read through some of our frequently asked questions to find out more.

General FAQs

  • Go to the Sign Up section of our website.

  • Some postcode areas are not yet included. We’re pacing the roll out of the Direct Collect service and we’re adding suburbs all the time. So make sure you sign up and check if your postcode area is included. Everyone is welcome to sign up and be on our waitlist.

  • Households that can commit to collecting a minimum of 200 container deposits at least twice a year.

  • Our aim is to be as carbon efficient as we can and so we currently limit our service to households who can commit to recycling a minimum of 200 containers and having this collected at least twice a year.

  • We intend to expand to every suburb as soon as we can. Follow us on social media or sign up so you’ll be the first to know when we announce your suburb.

  • Your bin will be delivered within 10 business days of signing up.

  • We’re working on rolling out our service as efficiently as we can and are adding new suburbs all the time. Make sure you sign up and follow us on social media Facebook and Instagram to be kept in the loop about when we’ll be servicing your suburb.

  • No, this initiative is operated independently and is owned and located in South Australia.

  • Only 10¢ refundable bottles, cans and containers are processed for a refund. Please do not place other recyclables or waste in our bins.

  • You don’t need to be home when the first bin is delivered, just tell us a safe place to leave it.

Bin Care & Collection

  • Direct Collect owns the bin. Please take all reasonable steps to keep the bin in a safe place so it does not get damaged, or stolen.

  • No! Think of your bin like a big money box! The more empty deposit containers you include the more you’ll earn! And remember your Direct Collect bin is only for deposit containers.

  • We provide households with a bin in good faith. In return we ask that it will be used in the best and most efficient way. The Direct Collect service has been designed to help you stop throwing money away and start recycling for good. So to make sure our service is the best it can be we want our community to be actively engaged in this recycling initiative and, in return, we ask you to book a collection once your bin is full and commit to twice a year

  • We know time flies! So we’ll contact you if we notice you haven't booked a pick up. In the event you can’t commit to at least two collections a year we’ll arrange to collect your bin.

  • No, when your bin is full sign in and request a collection from the available dates.

  • It doesn’t need to be absolutely full, but it does need to have at least 200 deposit containers which is about three quarters full (this is based on average deposit containers for a four person household and can vary).

  • Remember your Direct Collect bin is full of deposit containers, and this can be very attractive to passers-by. So keep your bin in a secure but reasonably accessible place, and we’ll arrange to collect it from your nominated place. Just make sure we can access the bin safely and won’t encounter any obstacles like dogs, locked gates or flights of stairs!

  • Containers should be empty of liquid and their lids removed. You don’t need to wash them.

  • If you can, yes, compress cans. This will help maximise the space available in the bin but is not mandatory.

  • No – only deposit containers. If you’re not sure, check the label and remember to always look for the 10c label.

  • We take your entire bin to an approved collection depot and replace it with a clean, empty bin. It’s all part of the service!

  • We ask that you please remove all bottle caps before tossing your plastic bottles into you Direct Collect bin.

Account & Pricing

  • Within five days of collecting your bin we’ll send you notification of:

    • The number of deposit containers we recorded from your bin

    • The total deposit funds we have paid into your nominated account

  • Head here to submit an application, we will be in touch with information on the next steps.

  • Just like any donation to charity, Direct Collect will send you a receipt made out to you that shows the money has been paid to the charity you have nominated. Check with your financial advisor if you’re able to claim it as a tax deduction. Receipts will be issued at the end of the financial year.

  • Yes. We work directly with selected charities – from major, well-known organisations even local sports and community clubs – these are listed on our website here.

  • Absolutely, we welcome all sporting clubs. Please contact us or get your club to get in touch with Direct Collect here.

  • Your account may be closed for any of the following reasons:

    • You failed to book two collections in the last twelve-month period

    • You have failed to comply with the Terms & Conditions of your agreement with Direct Collect.

    We’ll notify you via sms or email should we need to permanently collect your bin and finalise your account

  • We’ll be in touch via sms or email, and arrange your final collection (generally within ten days). You’ll need to make sure the bin is accessible. We’ll collect it and make a final deposit payment to your nominated bank account.

Our 240L bins can hold around 200 containers.

Only 10¢ refundable bottles, cans and containers are processed for a refund.

Still have questions and can’t find what you’re looking for?

Contact us